Royal Mail are the largest postal company in the United Kingdom, supplying a mail delivery service to every address in the Country, but with a vision which is much greater, i.e., “To be demonstrably the best and most trusted postal services company in the world.” In looking towards the future, Royal Mail have recently invested in the creation of a new business venture (complete end-to-end document management service), which is designed to expand their capabilities outside of what has become a hard-hitting competitive Mails market, yet at the same time generating an avenue for protecting this service and developing bottom line margins.
OPS Logistics Consultancy Ltd (then Oracle Logistics Consultancy Ltd) was commissioned to conduct a high level strategic review of the processes being generated, in establishing this new business, in line with the approved Business Case.
The aim was to identify, analyse and offer direction on the following: assumptions made, complex multiple operational processes, potential synergies, and touching associated areas, such as Sales, Customer Management, etc